- Can all scents, lures and urines be returned?
- No.
- Is the return shipping costs refunded?
- Return shipping cost (the cost to send an item back to our store) is like or comparable to
your cost of driving to any store for returning an item, which is not reimbursable.
HUNTMDOWN will not reimburse any return shipping cost.
- How Long Does It Generally Take To Process An Order?
- It takes one business day for us to process an order (prior to shipping it). Once the order has
shipped, your estimated time of arrival will be determined by your selected shipping method and
your local UPS Ground (4-5 business days) or USPS (2-3 business days) postal service guidelines.
- Do you offer expedited shipping methods?
- HUNTMDOWN does not offer FedEx, DHL or next shipping options. Our goal is to offer the most
cost effective shipping fees.
- What Should I Do If An Item Is Missing From My Order?
- First, check the packing material to locate items especially for small items, read the invoice to
determine any back order or split shipment alerts. If all boxes have been delivered but you're still
missing an item, please call HUNTMDOWN Customer Service at 847-289-1106, so that we can
expediate order processing.
- What if I received the wrong product or a partial order?
- If you receive a partial order review your invoice for shipment status and explanation.
Should a shipping error occur send an e-mail to customerservice@huntmdown.com or call
HUNTMDOWN Customer Service at 847-289-1106 and be prepared to verify the product you
received so that we can quickly correct order status or return process.
- Can The Signature On My Package Be Waived?
- We apologize, but for security purposes, we cannot waive the signature on a package. You can
make arrangements to pick up a package from your postal office.
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Frequently Asked Questions
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